A frontline worker whose healthcare policies have changed due to COVID-19.
Ryan is searching for the updated policy so he can let Joel (his admin) know that he accepts the changes.
Ryan is getting quite frustrated that he can’t find the healthcare policies to accept them, as he needs to let his admin know by the end of the week.
Ryan reaches out to his Admin Joel for guidance on where to find his policies, and Joel points him in the right direction.
Ryan knows where to look, but now he has to search through boxes of documents to find his healthcare policies.
So what does Ryan do? He searches and searches until…
...finally, he finds the healthcare policies! but at what cost?
Ryan has found his healthcare policies, but does his admin know?
Ryan now has to review the policies, but he hates reading and would rather view the information visually.
Joel decides to create a video of the policies instead to help Ryan retain the information, and he notices it works!
Ryan later comes to the realization that he usually finds things quicker when he works in a Group.
If we take these steps, next time we can create a better experience for Ryan and Joel!